A sample text widget

Etiam pulvinar consectetur dolor sed malesuada. Ut convallis euismod dolor nec pretium. Nunc ut tristique massa.

Nam sodales mi vitae dolor ullamcorper et vulputate enim accumsan. Morbi orci magna, tincidunt vitae molestie nec, molestie at mi. Nulla nulla lorem, suscipit in posuere in, interdum non magna.

30 April 2012

Apathy at the Hilton Hotel Liverpool One

What is it with the Liverpool Hilton? The restaurant waiting staff are without doubt the most dozy hotel staff I have ever had the misfortune to come across in a long time.  At breakfast most of them looked as though they were going to fall asleep standing up. The exception being the "greeting" orange […]

21 April 2012

An open letter to Stephen Hester CEO Royal Bank of Scotland Group

Dear Stephen Hester, CEO Royal Bank of Scotland Group

In an interview last year you said "We have to serve our customers well, if we don’t do that all the rest is a waste of time." An excellent statement and down to earth common sense. However … unfortunately … some of your colleagues at NatWest […]

19 April 2012

NatWest bank brilliant new DYC campaign – dump your customers

Dear NatWest

You appear to be running a strange new marketing campaign aimed at Small Businesses this week. It’s called the DYC “Dump your Customers” campaign. I doubt if you‘ve run that particular campaign through your Media Department. They might just … say … err … NO not the grandest idea from […]

17 April 2012

NatWest and the Chateau Neu

Do you drink? Rather a direct question I thought!

At the close of play Tuesday this is how things stand. One NatWest department wants to give me some free wine and another one wants to close my account. And the person who was helping me yesterday is not in today and no-one […]

10 April 2012

NatWest Phishing Scam

I’ve just received a letter from “NatWest” the Commercial Card division, dated 5 April 2012. Well it isn’t really from NatWest of course and I must say it’s an excellent phishing scam. It even had me going for a second or two. Be very careful, don’t get taken in by stuff like this. They appear […]