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29 July 2012

Santander how free is your business banking

Here is a copy of letter I’ve just sent to the Santander complaints team.

Lauren Kennedy Team Manager Santander Complaints Team 301 Vincent Street Glasgow G2 5NT

Dear Ms Kennedy

Thank you for your letter dated 23 July in response to my complaint. The free forever bank account was sold to […]

29 July 2012

Santander Bank wastes money when replying to customer about the free forever promise

Here is a useful tip Santander. Why don’t you send letters to customers in small envelopes instead of using large A4 envelopes, that way you will pay less postage.

I received a 2-page A4 letter and a small booklet from Santander the other day rattling around in a LARGE A4 envelope in response […]

28 July 2012

No more free listings in the Thomson Local Directory business categories

It appears that Thomson Local have changed their advertising structure this year. I’ve just received my local 2012-13 directory which covers a wide area taking in several towns and villages. A quick look inside the new directory reveals that Thomson Local have removed most of the entries from the front section of the book, […]