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29 July 2012

Santander how free is your business banking

Here is a copy of letter I’ve just sent to the Santander complaints team.

Lauren Kennedy
Team Manager
Santander Complaints Team
301 Vincent Street
G2 5NT

Dear Ms Kennedy

Thank you for your letter dated 23 July in response to my complaint. The free forever bank account was sold to me as “free forever*” and the *star was subject to “transaction limits” and “available to businesses with a turnover of 1 million or less”.  Nowhere did it mention *subject to terms and conditions.  

I would be grateful if you could let me know what your bank employee could possibly have been referring to with regard to “free” and “forever”.  My understanding at the time was that free meant “no charge” and forever meant “without end”.

I would also be grateful if you would comment on the following statement which was on promotional material at the time:

“Many of our competitors business bank accounts are only free for a short time, or require a minimum balance.  We only charge you for non-standard services, for details of these charges click here. Or if you exceed our transaction limits.   The rest is free. Forever”

I look forward to your comments.

Yours sincerely

And here is a screenshot of the advert

Santander free forever banking
Santander renege on their FREE FOREVER promise … now withdrawn

3 comments to Santander how free is your business banking

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