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29 July 2012

Santander how free is your business banking

Here is a copy of letter I’ve just sent to the Santander complaints team.

Lauren Kennedy Team Manager Santander Complaints Team 301 Vincent Street Glasgow G2 5NT

Dear Ms Kennedy

Thank you for your letter dated 23 July in response to my complaint. The free forever bank account was sold to […]

29 July 2012

Santander Bank wastes money when replying to customer about the free forever promise

Here is a useful tip Santander. Why don’t you send letters to customers in small envelopes instead of using large A4 envelopes, that way you will pay less postage.

I received a 2-page A4 letter and a small booklet from Santander the other day rattling around in a LARGE A4 envelope in response […]

10 May 2012

Thank you for listening NatWest

Success, NatWest have listened … to me … a mere customer, and they have overturned their decision to close my account.

So why exactly did NatWest overturn their decision so quickly? My blog posts, my Facebook campaign, my Twitter campaign? Perhaps they all helped, who knows, but probably the most important thing […]

21 April 2012

An open letter to Stephen Hester CEO Royal Bank of Scotland Group

Dear Stephen Hester, CEO Royal Bank of Scotland Group

In an interview last year you said "We have to serve our customers well, if we don’t do that all the rest is a waste of time." An excellent statement and down to earth common sense. However … unfortunately … some of your colleagues at NatWest […]

19 April 2012

NatWest bank brilliant new DYC campaign – dump your customers

Dear NatWest

You appear to be running a strange new marketing campaign aimed at Small Businesses this week. It’s called the DYC “Dump your Customers” campaign. I doubt if you‘ve run that particular campaign through your Media Department. They might just … say … err … NO not the grandest idea from […]

17 April 2012

NatWest and the Chateau Neu

Do you drink? Rather a direct question I thought!

At the close of play Tuesday this is how things stand. One NatWest department wants to give me some free wine and another one wants to close my account. And the person who was helping me yesterday is not in today and no-one […]

11 February 2012

ISA Balance destroyed by Nationwide Online Banking website coding

The Nationwide “Quick Transfer” box in my Internet Banking area destroyed my ISA balance in a second. One second, one expensive mistake.

To transfer money between accounts you can either go to each account and move money OR you can use something called the"Quick Transfer" box – at present on the left hand […]

3 February 2011

HSBC Canada Square - a big building with a canteen and a gym

I signed up for what I thought would be a great day out yesterday – a business group tour around HSBC Head Office, Canada Square, London.

However what did our 18-strong business group get? We got allocated a whispering guide who couldn’t project her voice further than a few inches who took us […]