5 July 2013
I have a business current account with Santander, fine, no problem.
Running side by side of this I have a deposit account for “spare” business money. It’s called a “Business Direct Saver” account but this account is a “no longer sold account” i.e. “old” and as such it will probably be attracting a [...]
29 July 2012
Here is a copy of letter I’ve just sent to the Santander complaints team.
Lauren Kennedy Team Manager Santander Complaints Team 301 Vincent Street Glasgow G2 5NT
Dear Ms Kennedy
Thank you for your letter dated 23 July in response to my complaint. The free forever bank account was sold to [...]
29 July 2012
Here is a useful tip Santander. Why don’t you send letters to customers in small envelopes instead of using large A4 envelopes, that way you will pay less postage.
I received a 2-page A4 letter and a small booklet from Santander the other day rattling around in a LARGE A4 envelope in response [...]
20 July 2012
I have just received a letter from Santander Business Banking detailing some "important changes to your business current account". It appears that my "free forever" business bank account is now not going to be free any more but will be costing me £7.50 per month. In topsy turvy banking world forever doesn’t mean forever, [...]
15 January 2011
Every other week or so the Santander ATM in Tenterden behaves like a naughty child, stamps its foot and won’t accept cheques. Paying in cash Sir? Not a problem. The ATM always accepts cash but every so often dislikes cheques for some bizarre reason. Until you use it you never know what sort of [...]